Last updated: 30 July 2026
Contact us
Need help with your ShareLime account? Email us and we'll get back to you.
To help us resolve your issue faster, please include the phone number or email address on your ShareLime account, the device you're using (Android or iPhone), and a short description of what happened.
Common questions
I'm not receiving my verification code
Check that your phone number includes the correct country code and that you have signal. Codes can take up to a minute to arrive. If it still doesn't arrive, wait a few minutes before requesting another one — repeated requests in a short period are temporarily rate-limited to prevent abuse.
How do I change my photos, bio or preferences?
Open the Profile tab, then use Edit Profile, Edit Photos or Edit Preferences. Changes take effect immediately.
How do I report or block someone?
Open the person's profile or reel and tap the ⋮ menu, then choose Report or Block. Blocking is immediate and mutual — neither of you will appear in the other's feed, matches or chats again. Reports go to our moderation team for review.
For anything involving a minor, please use our Child Safety Standards page, which has a dedicated reporting channel.
Someone is harassing me
Block and report them using the steps above, then email us at artiainfinite@gmail.com so we can investigate. If you are in immediate danger, contact your local emergency services or police first.
How do I cancel my subscription?
Subscriptions are billed through the app store you purchased from, so they must be cancelled there — we cannot cancel them for you.
- Android: Google Play app → your profile icon → Payments & subscriptions → Subscriptions → ShareLime → Cancel subscription.
- iPhone: Settings → your name → Subscriptions → ShareLime → Cancel subscription.
Cancelling stops future renewals. You keep premium features until the end of the period you've already paid for.
I want a refund
Refunds are handled by the app store that processed your payment, not by ShareLime. Request one through Google Play or Apple's "Report a Problem" page. If a refund was declined and you believe it was in error, email us and we'll do what we can to help.
How do I delete my account?
Use the Delete Account page, or open Settings → Delete Account in the app. That page also explains exactly what data is removed and how long it takes.
My matches or messages aren't loading
Check your internet connection first, then close and reopen the app. If the problem continues, make sure you're on the latest version from your app store, and email us with your account details and roughly when the problem started.
Reporting a bug
Bug reports are genuinely useful to us. Email artiainfinite@gmail.com with:
- What you were doing when it happened, and what you expected instead
- Your device model and OS version
- Your app version (Profile → Settings, at the bottom)
- A screenshot or screen recording, if you have one
Privacy and your data
To find out what we collect and why, see our Privacy Policy. For questions about your own data, or to request a copy of it, email artiainfinite@gmail.com.